Shipping & Delivery
ORDER AND SHIPPING CONFIRMATION
After placing an order with us, you will receive an email confirming your order. Once your order has been shipped, you will receive a shipping confirmation email containing all the necessary information about your order, including the tracking number, courier partner and estimated delivery date. Please check your spam folder if you do not receive these emails.
PROCESSING TIME AND SHIPPING SCHEDULE
Orders placed today are normally processed and shipped on the next business day. However, exceptions may cause this to take longer. We kindly ask you to allow us the necessary time to do so. We aim to complete this process as quickly as possible. It is important to note that processing time is separate from shipping time. Therefore, the total time needed to receive your order is the processing time plus the shipping time.
Netherlands: 1 business day
Belgium: 1-2 business days
Please also note that we only ship orders on business days (Monday through Friday). Orders placed over the weekend or on public holidays will be processed on the next business day.
COURIER PARTNERS AND TRACKING
We work primarily with Post-NL & DHL. Once your order has been shipped, we will send you a shipping confirmation email containing a link to track your order. You can use this link to track the delivery of your package. Please note that the delivery time stated in the email is an estimate and may vary depending on your location and the courier's availability.
Although Brothers in Style works with reliable courier services to ensure the safe and timely delivery of your package, we cannot guarantee delivery within a specific timeframe. In the event of shipping delays or problems, Brothers in Style will work with you to resolve the issue as quickly as possible. However, Brothers in Style is not liable for any delays or problems during the delivery process.
SIGNATURES AND PACKAGE DELIVERY
Some of our courier partners require a signature upon delivery. If this is the case, the courier will not leave the package without a signature from someone at the delivery address. If no one is available to sign for the package, the courier may leave it at a nearby location or attempt delivery again at a later time. Please note that Brothers in Style is not responsible for any problems that may arise from couriers' decisions to leave packages without a recipient.
If you know that you will not be available to receive the package when it arrives, you may be able to arrange for someone else to sign for it. You can also contact the courier company directly to make alternative delivery arrangements. It is important to know that once the package has been delivered and signed for, Brothers in Style is no longer responsible for the package or any problems that may arise.
Please note that we cannot guarantee Saturday delivery, even if your shipment has been upgraded to express.
DAMAGE CAUSED BY COURIER SERVICES
At Brothers in Style, we ensure that all our products are of the highest quality and properly packaged to prevent damage during transport. However, packages can sometimes be damaged as a result of handling by the courier company.
If you receive a package that appears to be damaged, we recommend taking photos of the packaging and contacting the courier company as soon as possible to report the issue. Please also send us the same photos at info@brothersinstyle.com and we will work with you to find a solution.
Please note that damage caused by the courier service is not covered by our refund policy . We carry out thorough quality checks on all items before they are shipped, and all items are securely packaged and wrapped in bubble wrap. However, we cannot control how the courier handles the package once it leaves our facilities.
We appreciate your understanding in this matter and will do everything we can to help resolve issues involving damaged packages.
INCOMPLETE / INCORRECT ORDERS
If your package contains missing or incomplete items, please contact us within 48 hours of receiving the package at info@brothersinstyle.com with your order number and details of the missing or incomplete items. Depending on inventory and stock availability, we may ship products separately. In that case, you will receive a separate shipping confirmation with the tracking number for each package. We will cover the shipping costs for missing or incomplete items. If we cannot provide a replacement item, we will refund the missing or incomplete item.
ORDER CHANGES AND ACCURATE SHIPPING DETAILS
It is the customer's responsibility to ensure that the shipping details are correct and complete at checkout. Incomplete or incorrect shipping details may result in delayed processing or cancellation of the order. For address issues detected by the system, our customer service team will email you within 3 business days of placing your order to verify your shipping details. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us within 24 hours of placing your order at info@brothersinstyle.com. We will do our best to make any necessary changes, but we cannot guarantee that changes can still be made after this time.
DELIVERY DELAYS
At Brothers in Style, we understand that receiving your order on time is important to you, and we aim to ship all orders as quickly as possible. However, please note that delivery delays may occur in some cases due to circumstances beyond our control.
For example, courier partners may experience unexpected delays or problems during transport, such as severe weather conditions or transport disruptions. In such cases, we will do our best to work with the courier to ensure that your package is delivered as quickly as possible.
In addition, unforeseen circumstances may delay the processing or shipping of your order, such as product availability issues, address verification problems or payment processing delays. We will notify you as soon as possible if we encounter any issues with your order that may cause a delay.
Please note that Brothers in Style is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will always do our best to keep you informed about the status of your order and provide you with all possible assistance in resolving any issues.
FREE SHIPPING
We offer free shipping on all orders under 25.-
For international orders, please note that additional taxes, customs duties and fees may apply upon delivery. These costs are the responsibility of the recipient and are not included in the shipping costs charged by Brothers in Style. Contact your local customs office for more information about possible charges before placing your order.
LOST OR STOLEN PACKAGES
We understand that dealing with lost or stolen packages during the shipping process can be frustrating. However, once we hand the package over to our courier partners, we no longer have control over it. If your package is lost or stolen, please contact us at info@brothersinstyle.com and we will do our best to help you.
If your package is lost or stolen, we recommend contacting the courier company directly to file a claim. Most courier companies have a claims procedure for lost or stolen packages and may require additional information from you to complete the process. We will also contact the courier company on your behalf to follow up on the claim and provide updates.
Please note that Brothers in Style is not responsible for packages lost or stolen during the shipping process, and that these are excluded from our refund policy . However, we will do everything we can to help you resolve the issue. If the package is not found or delivered, we may offer a replacement package depending on the situation.
In some cases, the courier company may locate the package and deliver it to you. However, if the package is not found, we recommend reporting it to the police.
RETURNS
We understand that you need to be able to return an item purchased from Brothers in Style, and we want to make this process as easy as possible for you. Please note that when returning an item, customers are responsible for the cost of sending the item back to us.
To start the return process, please read our return policy which outlines the conditions under which we accept returns. You can find our return policy on our website under return policy. Please read the policy carefully to ensure that your return meets the required conditions.
If you have any questions or comments about the return process, please do not hesitate to contact our customer service team at info@brothersinstyle.com. We are here to help and will be happy to assist you with any questions about the return process.
CANCELLATION AND REFUSAL
Brothers in Style reserves the right to cancel and refuse any order placed on our website. At our discretion, we may limit or cancel the quantities purchased per person, per household or per order. If we modify or cancel an order, we will attempt to notify you by contacting the email address provided with the order. We reserve the right to refuse or cancel orders if we suspect they are fraudulent, unauthorized, illegal or in violation of these Terms of Service.
If, at our discretion, we cancel an order that was not requested by the customer, we will issue a refund immediately. Please note that refunds may take 3-5 business days to process, depending on your bank or credit card company. We apologize for any inconvenience this may cause.
CHANGES TO THE SHIPPING POLICY
Brothers in Style reserves the right to modify or update these Shipping Terms at any time without prior notice. It is the customer's responsibility to review the latest version of the Shipping Terms before making a purchase and using our products.
By purchasing and continuing to use Brothers in Style products, the customer indicates that they agree to this Shipping Policy, including any changes made to it.
We encourage our customers to review this policy regularly to stay informed about changes or updates that may affect their orders. If you have any questions or comments about our shipping policy, please do not hesitate to contact us.
