Shipping & Delivery
At Brothers in Style we want your order to arrive quickly, safely and without surprises. Below you will find the delivery time for each country, followed by our general shipping and delivery information.
Delivery times by country
All orders are shipped from our warehouse in the Netherlands. Delivery times are in business days and start the day after your order is shipped.
| Country | Delivery time |
|---|---|
| Netherlands | 1 business day |
| Belgium | 1–2 business days |
| Germany | 2–3 business days |
| Luxembourg | 2–3 business days |
| France | 2–4 business days |
| Austria | 3–4 business days |
| Poland | 3–4 business days |
| Spain | 3–5 business days |
| Italy | 3–5 business days |
| Czech Republic | 3–5 business days |
| Portugal | 4–5 business days |
| Ireland | 7–9 business days |
| United Kingdom | 4–6 business days |
Shipping costs, and whether your order ships for free, are shown at checkout before you pay. All parcels are shipped with PostNL and its partners, with track & trace in every country.
Processing time and shipping schedule
Orders are normally processed and shipped on the next business day. The total time until you receive your order is the processing time plus the delivery time in the table above. During busy periods or promotions, processing may take a little longer.
We only ship on business days (Monday to Friday). Orders placed at the weekend or on a public holiday are processed on the next business day.
Order and shipping confirmation
After placing your order you will receive an order confirmation by email. As soon as your parcel has shipped, you will receive a shipping confirmation with your tracking number, the carrier and the estimated delivery date. Didn't receive an email? Please check your spam folder.
Carriers and tracking
We work with reliable carriers (PostNL and partners) to deliver your order on time and in good condition. Use the link in your shipping confirmation to track your parcel. The delivery date in the email is an estimate and may vary by location. It can take 1–4 days before tracking information appears on the carrier's website.
Although we work with reliable partners, we cannot guarantee delivery within a specific timeframe. If there is a delay or problem, we will work with you to resolve it as quickly as possible.
Customs, import duties and VAT
For orders within the European Union there are no customs fees or import duties: we ship from the Netherlands and VAT is already included in the price.
For orders to the United Kingdom, UK VAT is included in the price and there are no import fees to pay on delivery.
Signatures and delivery
Some carriers require a signature on delivery. If nobody is available, the carrier may leave the parcel with a neighbour or at a pick-up point, or attempt delivery again later. Brothers in Style is not responsible for a carrier's decision to leave a parcel without a recipient. If you won't be home, arrange for someone to accept the parcel or contact the carrier to change the delivery. Once the parcel has been delivered and signed for, Brothers in Style is no longer responsible for it. We cannot guarantee Saturday delivery.
Damage in transit
All our products are checked and carefully packed. Still, a parcel can occasionally get damaged in transit. If this happens, take photos of the packaging and the product, report the damage to the carrier as soon as possible and send the photos to info@brothersinstyle.com. We will find a solution together.
Incomplete or incorrect orders
Is something missing from your parcel or not right? Email us within 48 hours of receiving it at info@brothersinstyle.com with your order number and what is missing. We will send the missing item free of charge. If we can't supply it, we will refund that item.
Order changes and correct shipping details
Please make sure your shipping details are correct and complete at checkout. Incorrect details can lead to delays or cancellation. If our system detects an address problem, our customer service will email you within 3 business days to verify it; if we don't hear back within that time, we may cancel the order.
Spotted a mistake in your address? Email us within 24 hours of ordering at info@brothersinstyle.com. We'll do our best to update it, but cannot guarantee changes after that.
Delayed delivery
We ship every order as quickly as possible, but delays can occasionally occur due to circumstances outside our control, such as weather, carrier peak periods or transport disruptions. We will keep you informed if we see a problem with your order. Brothers in Style is not liable for delays caused by external factors and cannot guarantee an exact delivery date.
Lost or stolen parcels
Has your parcel been lost or stolen? Contact us at info@brothersinstyle.com; we will follow up with the carrier on your behalf and keep you updated. You can also file a claim with the carrier yourself. If the parcel cannot be found or delivered, we may offer a replacement depending on the situation. In case of theft, we recommend reporting it to the police.
Returns
Want to return an item from Brothers in Style? Please read our return policy first for the conditions. Return shipping costs are the customer's responsibility. Questions about your return? Email us at info@brothersinstyle.com.
Cancellation and refusal
Brothers in Style reserves the right to cancel or refuse orders and to limit quantities per person, household or order, for example in case of suspected fraud or misuse. We will let you know via the email address used for the order. If we cancel an order that you did not cancel yourself, we will refund the full amount. Depending on your bank, this can take 3–5 business days.
Changes to this shipping policy
Brothers in Style may change this shipping policy at any time. The version published on the website at the time of your order applies.
Contact
Questions about your delivery? Email us at info@brothersinstyle.com. You'll get a reply from a real person on our support team.
