Warranty
Our products come with a warranty from the date of purchase.
| Product | Warranty |
|---|---|
| Devices (Skull Master, hair clipper, beard trimmer, foil shaver, body groomer, nose trimmer) | 2 years for manufacturing defects in the housing and motor |
| Shaver heads, shaving blades and razor blades | up to 2 months after purchase |
What is not covered by the warranty?
- Normal wear and tear
- Damage caused by drops, impacts or improper use
- Shaver heads, shaving blades and razor blades after the first 2 months. These are replaceable parts; for the best results, we recommend replacing them approximately every 2 months.
Terms and conditions
- You purchased the product through brothersinstyle.com or partner platforms
- You can prove your purchase with your order number.
- Include a clear photo or video showing the problem with the product.
How to submit a claim
- Email to info@brothersinstyle.com with your order number, a brief description and a photo or video of the problem.
- After receiving your report, we will respond within 24 hours on business days. We will investigate your report and assess the situation together with you.
- Together, we will find a suitable solution. If we need the product to examine it, we will let you know. If the product is covered by the warranty, you will receive a free return label.
The solution
In the event of a manufacturing defect, we will find a suitable solution: we will replace or repair the product or the defective part. We cover all costs, including shipping. If a product is no longer available, you will receive an equivalent model. As we continuously improve our products, a replacement product may be a newer version.
30-day returns
Not satisfied? You may return your order within 30 days of receiving it. That is longer than the statutory 14 days. Return the product complete and in good condition in its original packaging. You may unpack and inspect the product as you would in a store. If it has been used, we may charge an amount for depreciation. For returns unrelated to a defect, we charge €5 in return costs.
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