Return Policy
30-day returns
Not satisfied? You have 30 days after receipt to request a return. That’s longer than the statutory 14-day cooling-off period.
Conditions
- Return the product complete, including all parts and accessories, preferably in the original packaging.
- You may unpack and inspect the product as you would in a store. If it has been used, we may charge an amount for the reduction in value.
- Have your order number ready as proof of purchase.
How to start a return
- Register your return via https://brothers-in-style.returnless.com
- Once approved, you’ll receive a return label by email.
- Send the package to: RTM Fulfilment, Dobbeweteringstraat 7, 3044 GA Rotterdam.
Costs
We charge €5 for the return label. This does not apply if we made a mistake (for example, sent the wrong item) or if it concerns a defect covered by the warranty.
Defective, damaged or incorrect item?
Check your order upon delivery. If something is wrong, email info@brothersinstyle.com with your order number and a photo or video. If something goes wrong with your device later on, you’re covered by our warranty: 2 years for the device and 2 months for shaving heads and blades. Read the warranty terms.
Refund
Once we have received and inspected your return, we’ll let you know whether the refund has been approved. We’ll refund you via your original payment method within 10 business days of receiving your return at the latest. It may take a few more days for your bank to process the amount.
Haven’t received anything yet or have questions? Email us at info@brothersinstyle.com.
